Info & FAQ
Digital products
Ordering
Once your order has been placed, you will be able to download your files immediately in the order confirmation page.
You will also receive an email containing a secure link to download your purchased files. Please check your spam folder if you have not received the email.
This is why it's super important to double check your email address you use to place your order.
Also, for the digital planners, you will receive the files as a ZIP folder.
To unzip the file on Apple devices simply click on it in the Files app.
To unzip on Windows right click the file and select "Extract All".
To unzip on Android devices, depending on your chosen app, right click or choose options then select "Extract" or " Unzip".
Terms of use
Our products are for PERSONAL USE ONLY. They are original files and they are protected by the Copyright and Trademark laws. You may not resell, copy, distribute, alter, share or give away the original files for commercial use nor use any portion of the files to create a new design to resell.
Do you offer refunds/returns?
Because of the digital nature of our products, all sales are final therefore we don't offer refunds, exchanges or cancellations. Please contact us with any questions before purchasing.
It is your responsibility to ensure that you have read all associated details, information and asked questions, if there are any, prior to purchase. Refunds/returns/exchanges are also not permitted
Issues & troubleshooting
How can I download my files?
You will be able to download your files on the order confirmation page, after the payment is completed. Also you will receive an email that contains the files.
Please make sure your email is correct and double-check it before purchasing because that's where you will receive your files.
Also, for the digital planners, you will receive the files as a ZIP folder.
To unzip the file on Apple devices simply click on it in the Files app.
To unzip on Windows right click the file and select "Extract All".
To unzip on Android devices, depending on your chosen app, right click or choose options then select "Extract" or " Unzip".
How to import my files?
Each purchase comes with a file that contains instructions on how to import your files. Please make sure you follow them closely and that you have the latest version of the app installed.
If you still have issues importing your files please reach out via email at magdacreativestudios@gmail.com or via the contact form.
The hyperlinks are not working in my digital planner
Please make sure to turn on the Read-Only mode by tapping on the pen icon at the top of the navigation bar in GoodNotes.
You can find out whether you are in the Read-Only or Editing mode by viewing the navigation bar. If you can see the pen, eraser and highlight tools, you are in the Editing mode.
Once you tap the pen icon ( the crossed out pen on the top right corner if you have GoodNotes 5 or the pen icon in the middle if you have GoodNotes 6 ) you will enter Read-Only mode in which you can use the hyperlinks and navigate the planner.
I can't download my files/ I haven't received the files email
I'm so sorry you can't download your files. This might be a delivery issue on our side and we apologise for the trouble. 😓
Please send me a message on the contact form or an email at magdacreativestudios@gmail.com with your order number and I will email you the files after confirming your order details. 😊
How to unzip my files?
To unzip the file on Apple devices simply click on it in the Files app.
To unzip on Windows right click the file and select "Extract All".
To unzip on Android devices, depending on your chosen app, right click or choose options then select "Extract" or " Unzip".
Notion Templates FAQ
Do I need to pay for Notion?
No, you don't need to pay for Notion to use our templates.
All you need is a free Notion account.
Compatibility
Notion is an app that is available to download on Apple, Windows and Android devices.
Also, you can use Notion in your internet browser like Google Chrome, Safari, etc.
Apple devices:
You can download the Notion app on your iPhone, iPad and Macs from the App store. Most Apple devices work great with Notion but we recommend the models that are still receiving software updates from Apple.
Windows laptops
You can download the Notion app or use it in the internet browser like Google Chrome, Explorer etc.
Android devices:
You can download the Notion app on your phone, tablet or use it in the internet browser like Google Chrome, Explorer etc.
How to access the template?
After the payment is complete, on the order confirmation page, you will be able to download a PDF that contains instructions on how to access the template and add it to your Notion account.
We recommend you to do this step on a computer or tablet as it will be easier. After that you will be able to access the template from all your devices as it will be saved in your Notion account.
I'm new to Notion, are your templates good for beginners?
Yes, definitely, templates are easy to use and install and they are made so that beginners can get started with Notion without the hassle of setting it up yourself.
Also, most of our templates contain instructions within that will make it easy for you to get started. You can customise it as much as you like so if you don't need certain tools, feel free to remove them. You can reinstall them later.
If you still need help with certain features or tools feel free to email me at magdacreativestudios@gmail.com I'm happy to help you. 🥰
Also, I post video tutorials, tips and tricks almost daily on my Instagram and TikTok so you can follow me on there if you need some inspiration or help.
Digital planners for iPad/tablet FAQ
Apps & compatibility
Even though our digital planners are tested in GoodNotes and we do recommend it, they can be used in other annotating apps. Just make sure that they allow you to use the hyperlinks and write in the planner.
Here's some of the apps that we recommend depending on the device you're using:
iPad/ Apple products
- GoodNotes 5 or 6 - it's a paid app that you need to purchase separately from the App store
- NoteShelf - has a free version
- CollaNote - free annotating app that is similar to GoodNotes
- Notability - paid app that you need to purchase from the App store
Android tablets/ devices:
- Penly
- NoteShelf
- Xodo
How to import the planner?
All the import information is included in the instructions file you receive with your purchase.
Please make sure you read it closely and if you still have issues or questions, you can send me an email at magdacreativestudios@gmail.com, I'm more than happy to help you. 🥰
How to use the hyperlinks?
Please make sure to turn on the Read-Only mode by tapping on the pen icon at the top of the navigation bar in GoodNotes.
You can find out whether you are in the Read-Only or Editing mode by viewing the navigation bar. If you can see the pen, eraser and highlight tools, you are in the Editing mode.
Once you tap the pen icon ( the crossed out pen on the top right corner if you have GoodNotes 5 or the pen icon in the middle if you have GoodNotes 6 ) you will enter Read-Only mode in which you can use the hyperlinks and navigate the planner.
Payments
Payment options
All our prices are in € EUR. We use Shopify Payments as our secure payment gateway for processing debit/credit cards. Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay are all accepted payment methods.
For all the Payment options available please
Payment issues & declines
There are a many reasons why your card could be declined. I recommend trying to place your order again or try a different payment option that's available.
If you still have issues paying for your order please send me an email at magdacreativestudios@gmail.com with your order number and I'll get back to you as soon as possible.
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